Frequently asked questions - FAQ


What products do you sell?

You can buy branded and generic medicines. Brand products include in its name the word ‘Brand’.

Generic Drugs, are They as Good as Brand Names?

Generic drugs are identical to brand-name drugs that have exactly the same dosage, intended use, effects, side effects, route of administration, safety and strength as the original drug. In other words, their pharmacological effects are exactly the same as those of their brand-name counterparts.

An example of a generic drug, one used for diabetes, is metformin. A brand name for metformin is Glucophage.

Another common misbelief is that generic drugs take longer to work. The FDA requires that generic drugs work as fast and effectively as the original brand-name products. The difference between a brand name medication and a generic is in the name, shape and price. A generic drug is usually called by the name of the active ingredient while a manufacturer uses a brand name. However, a manufacturer cannot possess a patent for a certain chemical agent, this is why manufacturers of generic medications can legally produce the so-called generics.

Are the generic pills sold here FDA approved?

All generic pills are FDA approved . Thus all products presented on this site are FDA approved.

Why do people prefer Generics?


  • the manufacturers of brand-name drugs invest large amount of money to advertise and persuade you to buy their product;
  • generic manufacturers spend less on advertising and product development;
  • generic versions of the same medication create competition, which can drive prices down (Source: US Food and Drug Administration).
Why are generic drugs so cheap?

Many people become concerned because generic drugs are often substantially cheaper than the brand-name versions. They wonder if the quality and effectiveness have been compromised to make the less expensive products. The FDA (U.S. Food and Drug Administration) requires that generic drugs be as safe and effective as brand-name drugs.

Actually, generic drugs are only cheaper because the manufacturers did not take the expenses of developing and marketing a new drug. When a company brings a new drug onto the market, the firm has already spent substantial money on research, development, marketing and promotion of the drug. A patent is granted that gives the company that developed the drug an exclusive right to sell the drug as long as the patent is in effect.

As the patent nears expiration, manufacturers can apply to the FDA for permission to make and sell generic versions of the drug; and without the startup costs for development of the drug, other companies can afford to make and sell it more cheaply. When multiple companies begin producing and selling a drug, the competition among them can also drive the price down even further.

So there's no truth in the myths that generic drugs are manufactured in poorer-quality facilities or are inferior in quality to brand-name drugs. The FDA applies the same standards for all drug manufacturing facilities, and many companies manufacture both brand-name and generic drugs. In fact, the FDA estimates that 50% of generic drug production is by brand-name companies.

Are generic drugs available for all brand-name drugs?

No. Manufacturers can only produce generic drugs after the brand-name version of the drug loses its patent protection. Even after a patent expires, manufacturers may choose not to make a generic version of a particular drug. Today, about half of all brand-name drugs have generic counterparts.

Can I be sure in the quality of the drugs you offer?

High quality of the medications we offer is the subject of our primary concern. The logic is very simple: the better the quality of goods is, the more customers we have. Thus we are very attentive and selective in the choice of the supplier, the quality of goods is thoroughly tested and the documentation is closely checked.

Should I have a prescription to order from you?

We do not require any prescription from our customers. However we would strongly recommend you to consult your doctor before taking a medication. You may have some diseases contra-indicated for taking certain kinds of medicines and your doctor will advise you what you should or shouldn't take. "We do not recommend or suggest any drugs as its done only by a Doctor".

Do you deliver orders to PO Boxes?

Yes, we deliver to PO Boxes.

What is the difference between Soft and Regular tabs?

The difference is in the speed of action (Soft tabs act faster than the Regular ones) and in the zone of absorption.

Soft tabs dissolve under the tongue that allows you to take alcohol or eat fatty foods, but when taking regular tabs drinking is strongly not recommended.

How can I place an order?

Placing an order on our website is simple:

1. Find a product you would like to purchase and place it in your cart clicking «Add to cart» button.

2. Choose the amount of pills you need to buy. Click the 'Checkout' button.

3. When you check out your cart, you will have to fill in the required fields of «Order form» and pay for your entire order entering your card number.

How I can pay for my order?

All payments can be made using a credit or debit card, we suggest you to call you bank or credit institution and inform them that "you would be making an online purchase of the said amount and inform them to let the transaction go through" for a smooth payment procedure.

When will my credit card be charged?

As soon as you place the order your card will be charged. As soon as the payment is authorized, your order is approved and processed, this process takes less than 48 hours. You will receive a confirmation email or a call from us.

What should I do if I made an order and my credit card hasn't been charged yet?

If you made an order and you see that your card isn't still charged, that means that by any reason we aren't able to charge your card.

  • Please call your credit card company to solve the problem. Maybe it prohibits charging your card online for safety reasons.
  • Please, re-check if you have filled in the billing address, credit card CVV code and the expiry date correctly.
Repeat your order.


How I can be sure that it is secure to assign my credit card information to your site?

Unlike other company websites our website has a secure lock symbol in green, which means this website is legally totally secure right from start just like your email or any genuine legal website. The protection of card details is a question of major importance when dealing with electronic transactions. That is why we pay much attention to privacy and security of our customers.

Be assured that our online order system makes use of the latest security encryption technology to ensure that your credit card information is submitted safely and with the highest level of protection. All our company systems and website undergo weekly rigorous security checks to ensure that our ordering system is properly protected.

What shipping methods do you use?
All our products as shipped through USPS only.


What should I do if the package is damaged or something is missing?

In this case you are to contact our customers care department and notify of the problem. We will resend your order free of charge.

What is the shelf life of the pills?

The expiry date is mentioned on each blister. It is different for different batches. The shelf life is 2 years from the date of manufacture and would differ from batch to batch depending on when they were manufactured.

What should I do if I haven't received my order yet?

Usually its never the case, however is case of a delay you can simply call us or send us an email and we will revert within 24 to 48 hours. You can stay rest assured as we take complete care and responsibility of your product and shipping.